Refund policy
Welcome to NETHASILKS&CO. We value your trust and strive to provide premium-quality handloom and silk sarees with the best shopping experience.
Please read our Refund & Return Policy carefully before making a purchase.
Returns Eligibility
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request must be raised within 48 hours of delivery.
- The product must be unused, unwashed, and returned with original tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sarees purchased during sales, discounts, or promotional offers.
- Customized or altered products.
- Used or damaged products after delivery.
- Minor color variations caused by lighting, photography, or screen settings.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- The refund amount will be credited to the original payment method.
- Shipping charges are non-refundable unless the error is from our side.
Exchange Policy
We provide exchanges only in the following cases:
- Wrong product received
- Manufacturing defects
- Damaged product during shipping
Exchange requests must be submitted within 48 hours of delivery.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Orders that have already been shipped cannot be cancelled.
Return & Refund Request
To request a return, exchange, or refund, please contact us with:
- Order ID
- Product photos/videos
- Reason for return
Contact Us
NETHASILKS&CO Customer Support
Email: conethasilks@gmail.com